When will my digital file be available?

Downloads are available once your payment is confirmed. 

How do I access my digital files?

There will be a link to your digital file on the checkout page once payment has been confirmed. 


Orders will be shipped 2-4 business days after your order is placed. 

How much is shipping?

Shipping is calculated at checkout. Free shipping is available on some orders.

Digital downloads do not have any shipping fees.

Where do you ship?

We currently ship to all of Canada and U.S. 

How long will it take my order to arrive?

Items will be shipped 2-4 business days after your order is placed.

Once shipped, shipping times can range from 2-10 business days in Canada and 5-13 business days to the U.S., depending on your location. Actual time may vary depending on the courier service.

Please note that processing and shipping times may be delayed due to COVID-19.

Crystal Rose Design Co. is not responsible for:

  • Delays with postal service
  • International duties or customs charges
  • Items marked as delivered but not received


What payment options do I have?

We currently accept VISA, MasterCard, AMEX, PayPal, Google Pay, and Apple Pay.


What is your return policy?

View our full return policy here.

Do you offer price adjustments?

Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items.